Tell the
Whole
Earring Story
One Piercing, Multiple Layers.
Tell the
Frequently asked questions
How long does shipping take?
Shipping times vary by location. Once your order is processed (1-2 business days), delivery typically takes 9-12 business days.
How much does shipping cost?
Shipping is free on all orders. We believe in a simple, transparent shopping experience with no surprise fees.
Do you offer a warranty on your products?
Yes. We stand by our craftsmanship and offer a one-year warranty from the date of purchase that covers defects or issues resulting from the workmanship of the product. This does not cover normal wear and tear or accidental damage.
What if I am not happy with my order?
We are committed to the quality of our products. Our policy is designed to address any issues with defects, damage, or fulfillment errors. At this time, we do not accept returns for reasons of personal preference. If you believe there is an issue with your item, please email us at contact@antavere.com within 14 days of receipt so we can help.
My question isn't answered here. How can I get help?
We're happy to help. For more detailed information, we encourage you to visit our full FAQs page. If you still can't find your answer, the best way to reach us is to email us at contact@antavere.com.
Why Email Support?
To provide you with the most efficient and thoughtful support, we have a dedicated email-based service. This allows us to:
- Keep a Detailed Record: We'll have a complete history of your issue so nothing gets missed.
- Be Thorough: We can take the time to investigate your question properly and provide a complete answer.
- Be Accurate: We can send you direct links, tracking information, and instructions that you can reference at any time.
We aim to respond to all emails within 48 business hours, Monday through Friday.